"Is this in stock?" "Where's my order?" "How do I return this?" These calls pull your staff off the floor and away from customers who actually need them. Our AI handles every one — instantly, accurately, without a queue.
Most retail support calls follow a handful of patterns. The same questions, answered hundreds of times a week. That's not a customer service challenge — it's a systems challenge.
A customer who can't quickly check if something is in stock before driving to your store will just shop somewhere else. Unanswered calls don't just fail to help — they actively push customers away.
Every phone call pulls a floor associate away from a customer standing in front of them. In retail, that's a conversion problem. The person on the phone usually costs less than the person you ignored.
Return calls are time-consuming and follow an identical script every time — receipt check, reason for return, refund method. Automating this one call type alone can save hours per week.
We build a voice agent connected to your inventory system and order management platform. It answers stock queries, order status calls, and return requests — then escalates anything that actually needs a human.
Customer asks if a size or colour is in stock. AI checks your inventory in real time and answers accurately — including which other stores have it.
Connects to your OMS or e-commerce platform. Customer gives order number, AI reads out the status, tracking info, and estimated delivery — all in one call.
AI collects the reason, verifies the purchase, creates the return ticket in your system, and tells the customer what to do next — no human needed for standard returns.
Opening times, parking, accessibility, upcoming sales — handled automatically without tying up your team.
AI answers in Swedish within 1 second. Greets the caller with your brand voice.
Stock query, order status, return, hours, or other — identified from the first sentence.
AI queries your backend in real time — order number, product ID, or customer record. No screen-scraping or manual lookup.
Accurate, conversational response. Follow-up options offered where relevant.
Complex requests or escalations generate a support ticket with full context. Your team gets it with the work already done.
Retail AI deployments show the fastest payback period of any vertical — typically under 4 months.
The high-volume, low-complexity calls disappear from your queue. Your support staff focuses on customers who genuinely need them.
Every call answered immediately. No hold music. No "your call is important to us." The answer is there when the customer calls.
When a customer can confirm stock before coming in, they come in. When they get accurate delivery info, they don't cancel. Support calls become sales touchpoints.
Customers shop — and have questions — outside your opening hours. AI means your support line never closes, even if your store does.
Retail implementations are typically the most straightforward to deploy. Price depends on the number of integrations and call volume.
Includes: agent build, system integrations, testing, go-live
Ongoing: hosting, updates, catalogue resyncs, support
30-minute call. We'll look at your current call volume, your systems, and tell you exactly what the integration looks like and what you'll save.