Delivery updates, driver check-ins, dispatch routing, inbound customer service — if your operation depends on phone calls to function, we can automate the repeatable ones. The complex ones still go to your team, with all the context already collected.
Delivery operations generate hundreds of repetitive calls every day — tracking queries, rescheduling requests, driver check-ins. Every one of those calls costs time you don't have.
"Where is my package?" is the most common support call in logistics. Your dispatchers are answering the same question dozens of times a day when they should be managing the operation.
Drivers calling in for instructions, customers calling to redirect deliveries, dispatch handled by a person with a phone — this is a bottleneck that compounds under load.
A failed first delivery costs 2–3x the original delivery cost in redelivery, admin, and customer churn. Most failed deliveries happen because no one could reach the customer in time.
We build a voice agent connected to your dispatch system and tracking platform. It answers customer calls, proactively calls customers before delivery windows, and handles driver check-ins — without your team lifting a phone.
Customer calls for an update. AI looks up the tracking record in real time and gives an accurate, natural-language answer — ETA, current status, next step.
AI calls customers before the delivery window to confirm availability — reducing failed deliveries before they happen. Customers can reschedule in the same call.
Drivers call to report status, delays, or issues. AI logs the information, updates the system, and routes exceptions to the right dispatcher — without holding up the line.
Customers who miss a delivery call back to rebook. AI checks availability, offers slots, and updates the dispatch schedule automatically.
AI answers in Swedish within 1 second. Identifies whether caller is customer or driver from context.
Customer tracking query, reschedule request, driver check-in, or dispatch question — classified immediately.
AI queries your TMS or tracking platform in real time — shipment ID, location, ETA, driver assignment.
Status delivered. Reschedule confirmed. Driver status logged. System updated in real time.
Exceptions, complaints, or anything outside normal parameters routed to a dispatcher — with full call context attached.
Logistics is where AI voice automation shows the highest immediate impact — because the call volume is high and the call types are highly predictable.
Proactive pre-delivery calls and instant inbound responses keep customers informed — before they have a reason to complain.
No hold time, no dispatcher queue. The caller gets an answer or an action in the same call, every time.
Routine queries, status updates, and driver check-ins move off your dispatchers' plates entirely. They handle exceptions — not the noise.
Deliveries happen outside business hours. Customer queries come in at all hours. Your AI line doesn't close when your office does.
We've built this page for any business that doesn't fit neatly into restaurants, healthcare, or retail. Here are industries we've worked in or can deploy for.
Maintenance requests, tenant queries, viewing bookings — AI handles inbound calls and routes work orders to the right team.
Plumbers, electricians, HVAC — AI takes the call, qualifies the job, books the slot, and sends confirmation. Your crew stays on the tools.
Course enquiries, enrolment calls, class scheduling — AI manages the front-line of prospective student contact so your admin team handles the applications.
Account queries, appointment bookings, basic product information — AI handles the call, verifies identity where needed, and transfers complex cases.
Service bookings, parts availability, test drive scheduling — dealerships and service centres get a voice agent that knows your make and model inventory.
If your business takes calls and those calls follow patterns, we can probably automate a large share of them. Tell us what you're dealing with.
Logistics and custom deployments are scoped individually. The range below reflects typical complexity. We'll give you a fixed quote after a 30-minute scoping call.
Includes: agent build, TMS/CRM integration, go-live support
Ongoing: hosting, updates, system sync, support
30-minute call. No pitch deck. We'll listen to how your calls currently work, tell you what we can automate, and give you a realistic view of the build and the ROI.